Your Bill from University of Colorado Hospital
Understanding Your Health Care Bills
As part of our ongoing commitment to provide the best possible service to our patients, we want you to understand the billing process that occurs after your visit to the University of Colorado Hospital.
If you have given us insurance information at the time of registration, we will send a claim to your insurance company.
- It is a request for your insurance company to pay your University of Colorado Hospital bill.
- We also may send a letter to you confirming this same information – this is not a bill.
Once your insurance company pays its portion of the bill, you may receive an Explanation of Benefits (EOB).
- This explanation should describe how your insurance company processed the bill.
You will then receive a billing statement from the University of Colorado Hospital (hover cursor over image and then click the "expand" icon).
- This statement will tell you the balance due after the insurance pays its portion of the billed charges. It also will have a summary of charges from the various departments within the hospital that provided your treatment.
Other professional charges
Apart from your hospital bill, you may receive separate invoices for professional services that were provided as part of your treatment. Services could include:
- Physician (this invoice would come from University Physicians, Inc., which handles billing for the physicians who see you as either an inpatient or outpatient at the hospital)
- Specialty professional services
You also may receive statements for consultation charges if your primary care doctor or attending physician spoke with a specialist such as a radiologist or pathologist about your treatment or test results.
The University of Colorado Hospital accepts the following types of payment:
- Cash (at the cashier’s office only)
- Personal Check
- Traveler’s Check
- Money Order
- American Express
- Discover Card
Payment may be made either by phone or mail. Please refer to your bills for more information.
If you do not have health insurance or financial assistance, please call the phone number located on your statement.
A customer service representative will help determine eligibility for financial aid programs that are currently available.
Please call the toll free number within the box located directly under the summary of charges. Your account number is located just to the right of the toll free phone number.
When speaking with our customer service representative:
- We will ask you to identify yourself and your relationship to the patient.
- To ensure your safety and privacy, we will confirm your identity using a part of your address, last four digits of your social security number or a component of your birth date. (Only if we call you.)
- Please have your account number, contact information and insurance explanation of benefits available during the call.