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The Patient and Family Centered Care (PFCC) Advisory Council

The PFCC Advisory Council is open to volunteers who have had any hospital experience and feel passionate about the partnership we are building at University of Colorado Hospital.

See a job description for the Patient Care Advisor volunteer position.

Profiles of Council Members

Click a link below to see the profile for that council member.

Cindy Anderson

Cindy Anderson

Patient & Family Advisor

I received a single lung transplant (March, 2001) and have been associated with UCH since I qualified back in 1999. Since that transforming experience, I have been looking for an outlet for the passion I feel for helping patients who are facing chronic/terminal illnesses and the cutting-edge medical care that UCH offers. The Patient/Family Centered Care Advisory Council is the very outlet I sought and I happily joined them in January of 2007. I continue to volunteer for The Donor Alliance as a speaker and I co-facilitated The Lung Transplant Support Group at UCH for six years. In my pretransplant life I was an oil and gas accounting supervisor, but please don't hold that against me.

Shirley Barr

Shirley Barr

Patient & Family Advisor

Interior Design Professional, for over thirty years, specializing in office & residential work. I became medical advocate for my husband, during spinal fusions, Parkinson's and arthritis problems. We fought many battles together in many of Denver's hospitals. I learned along the way, always looking out for the best interests of my more passive, charming husband. We had a good life during this time, not easy, but found many problems in the life and times, of patients and families. We found the best care at University of Colorado Hospital, with the doctors being the finest, most interested and caring. I fear they won't forget me either, as I battled to keep my husband by my side.

Jo Ann Bickham

Jo Ann Bickham

Patient & Family Advisor

I have been a caregiver to family members and have also been a patient. The majority of my career was in the health care field, working with doctors and nurses in Public Health and a major health insurance company. I firmly believe that communication and understanding between doctor, staff, patient, and family play significantly in achieving successful treatment and recovery. The Patient Family Centered Care group hopes to serve as a partner in achieving this interaction.

Karma Heinz

Karma Heinz

I am the Program Support Assistant for the Birth Center. I have been an employee at UCH for over ten years.  During my time of employment, I have also been a patient and have had the pleasure of experiencing great care at the University. I enjoy working with the patient advisors as well as helping to increase awareness about the Patient Family Centered Care Advisory Council and its efforts working with hospital processes & systems to improve patient care and increase patient and family satisfaction. 

Meredith Jameson

Meredith Jameson

Patient Advisor

I joined the PFCC Steering Committee in March 2013 and have become a member of the NICU and the Birth Center subcommittees. I have had a baby in the NICU and understand how challenging and heartbreaking that experience can be for parents. In addition, I gave birth to my youngest son at UCH and had a very good experience. Moreover, I have had some personal experiences with cancer and want to help other patients and families as they navigate a very personal, potentially scary time in their lives.

William Jensen

William Jensen

Chaplain

I am a chaplain at the University of Colorado Hospital. I came on staff December 2011 and joined the PFCC a couple months later. I enjoy being with the patient advisors and seeing the passion they bring to the committee. I also enjoy working with them to improve the experience of patients, their families, and the staff at UCH.

Anne Jones

Anne Jones

RN, Senior Clinical Informatics

I worked as a nurse for 13 years in Pediatrics and PICU before moving to the computer side in 1987. I worked at UCH in 1986/87 as a PICU nurse. After a 9 year trek into the vendor world (designing computer screens for nursing), I came back to UCH and have been a member of the IT Department since 1996. Clinical Informatics are the link between the clinical world and the computer world. As one of my former employers described it, I am bilingual, I speak both clinical and computer languages.

Paul Kozlowski

Paul Kozlowski

Patient & Family Advisor

I joined the PFCC Advisory Council in January 2011. My positive experience at UCH was with my wife when she was a patient and received high-quality care from physicians and staff. I'm a retired professor of economics and finance with more than thirty years of academic and administrative experience at universities. My interests include decisions about how to generate continuous improvements in health-care services in a period of limited resources and increasing demands. The PFCC Advisory Council provides a great opportunity to interact with council members and staff who have different perspectives about improving experiences that patients and families have at UCH. I expect the PFCC Advisory Council's reviews and recommendations to continue to have positive effects on health-care services.

Shelly Limon

Shelly Limon

Nurse Manager, Neuroscience/Medicine/ Pavilion Suites

I have been a nurse manager for the past 5 years. I was honored to be asked to join the Patient Family Centered Care advisory council (PFCC) as an employee representative and fellow patient. Partnering with our patients and their loved ones only enhances the hospital experience. I truly do believe that our PFCC advisory council will help us to improve how we as health care providers deliver safe, comprehensive patient centered care.

Ben Martin

Ben Martin

Patient & Family Advisor

I received a heart transplant in 2006 and when I finally regained consciousness after the surgery, it was the 4th of July. So I had much to celebrate.  I had very great care from all the folks at University of Colorado Hospital, before and after the transplant. Before that time I had spent a little more than 30 years with the Army, with my last assignment being at Fitzsimons Army Medical Center, at the same location as the current Anschutz Med Center.  After retiring I was part of a national fiber optic backbone build. Next I worked on a European and then a nationwide cell phone network build. After that I worked as a CEO coach and then as a consultant to Boeing on a major program for the Defense Dept. before my heart started failing. I’ve been getting better every year since my transplant and I’m happy for every day.

Christy Math

Christy Math

In 1985 I had my first interview as a new nurse, straight out of nursing school, in the UCH NICU and found my passion for our tiny patients and their families. After decades, I still love our NICU and am lucky to lead a wonderful team of professionals who share this passion. I became involved with PFCC in 2010, using the tool kit developed by the UCH PFCC Council to start the first unit-based PFCC Council in the NICU. Our council is comprised of current members of the multidisciplinary team and parents of infants who graduated from the UCH NICU.

Monique McCollum

Monique McCollum

RN, MPH, CPHQ, CHES; Coordinator, Patient Education

As the Coordinator for Patient Education and as a Certified Health Education Specialist, I serve as a resource to nurse educators in the hospital in the areas of health literacy and assisting in development of patient education materials. I oversee the Patient Resource Center and work with the talented group of volunteers that staff the Center. My interests are in the areas of behavior change and health literacy awareness.

Susie Mercer

Susie Mercer

Patient & Family Advisor

I have been employed in the health care field over 25 years. Ten years at Denver General Hospital and 10+ years as Research Manager with Physician’s Drug Research, South Denver Gastroenterology, and Urology Associates. Also had the opportunity to work at Pfizer Global Research and Development Headquarters in New London, Connecticut as a Project Associate.  I have been a caregiver to family members. A brother who was in an Army training accident with a below the knee amputation, tib/fib fracture, bone infection, etc. and my mother who was diagnosed over 2 years ago with moderate Alzheimer’s. The PFCC Advisory Council has been an extremely enjoyable opportunity to share my input, so hopefully patients and families will have an understanding, caring and compassionate experience while at University of Colorado Hospital.

Carl Miller

Carl Miller

Patient & Family Advisor; Co-Chair, Patient & Family-Centered Care Advisory Council

I suffered a major heart attack on Thanksgiving Day of 2000. I was a patient in University Hospital’s Intensive Care Unit until April of 2001, when a received a heart transplant. I remained in the hospital for recovery and rehabilitation, until June of 2001, when I was released. Because of my experiences, I was asked by one of my Nurses so serve on the Council. I have been on the Council for almost 3 years, and have been Co-Chairman for just over 1 year.

Andrea Salvo

Andrea Salvo

Admin, Respiratory Services

I have been employed with University of Colorado Hospital since 1996. I worked in various positions on the administrative side of caring for patients, and am currently the admin assistant for Allen Wentworth. My husband had a liver transplant here in 1998, so I have experience being a family member of a patient. I also had my two children here, so I have experience being a patient. My passion is service excellence and want all who walk through our doors to feel that they are being cared for. I joined the PFCC in August last year, and really believe in what this group does.

Susan Switz

Susan Switz

Service Analyst, Ambulatory Services

I have worked in the healthcare industry for thirteen years, and have been blessed to be part of the UCH team for the past four. In my current role as Service Analyst, I respond to patient feedback on electronic surveys for the outpatient practices called Patient Pulse. I play a key role regarding service excellence and patient satisfaction, helping track and trend data identifying areas for improvements in services and processes. I am passionate about helping patients and inspired by their feedback, representing their voice in a positive manner and acting as an ambassador of the hospital to patients and their families, demonstrating diplomacy, honesty and fairness.

 

The PFCC plays a crucial role in the success of the hospital and I am proud to be a part of such a passionate group.

Sherrie Williams

Sherrie Williams

Nurse Manager, Birth Center

I am currently the nurse manager of the Birth Center. I started at UCH in 1986 as a new grad in Labor and Delivery. I got involved in Patient Family Centered Care (PFCC) in 2005 and was involved in the initial PFCC steering committee at UCH.

 

 

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